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Guarantees
! - Upgrades, Money Back, Privacy
This page covers some policies that are very important to
our customers !
EXAM
GUARANTEE--
YOU
WILL PASS THE CERTIFICATION EXAMS
- we guarantee it!
YES!
We guarantee YOU WILL PASS THE MICROSOFT and/or COMPTIA
CERTIFICATION EXAMS if you use our material! If the registered
user fails any one certification exam twice after using
our study material - showing us 2 scores of 95% or better
on two different practice exams, within 180 days of purchase
and can show proof of failure for the exam, then the corresponding training package
may be returned for a refund of the purchase price, less
shipping and handling charges. This guarantee applies only
to products purchased directly from Specialized Solutions,
Inc.
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UPGRADE
POLICY--
What
happens if the industry's certification tests change?
When
a certification test changes and Specialized Solutions produces
an upgrade for the certification program, we offer our previous
customers free upgrades on the videos and interactive CD-ROM's
for up to 1 year. The customer simply returns their old
videos, or CD-ROMs, and receives the new ones absolutely
free. These upgrades do not include the textbooks or test
engines, but Specialized Solutions does offer these packages
at substantially reduced prices.
What if I want to keep my old videos, but still need to
get the upgraded version?
Specialized
Solutions always offers an extremely low upgrade price to
customers who do not want to send in their old videos. This
way our customers can keep their information on the old
technology as well as stay current with the new.
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Online
Privacy Policy--
Customer
Identifiable Information
Specialized
Solutions recognizes
that the growth of online services, including Internet services,
has created additional privacy concerns, particularly for
consumers.
Specialized
Solutions online privacy concern focuses on the protection
of a customer profile that an individual or other customer
reasonably expects to be kept private. The customer profile
is information that can be associated with a specific individual
or entity, including, for example, a customer's name, address,
telephone number, e-mail address, and information about
online activities that are directly linked to them.
It is
common practice and often a necessity for companies, governments,
or other organizations to collect customer identifiable
information in order to conduct business and offer services.
For example, Specialized Solutions is an authorized education
center specializing in technical training and certification
programs. We collect customer identifiable information such
as name, address, telephone number, and a variety of other
information in the course of billing and providing technical
training services to a customer.
Our
privacy policy and practices encompass a couple of commitments
that we make to you, our customers:
-
We pledge that Specialized Solutions, Inc. will not use
information about you without your permission.
- We
pledge that we will provide means for you to communicate
your privacy concerns to us and that we will respond to
them thoughtfully and promptly.
Specialized
Solutions has taken strong measures to protect
the security of your personal information and to ensure
that your choices for its intended use are honored. We take
strong precautions to protect your data from loss, misuse,
unauthorized access or disclosure.All sales are final.
Call
Us @ 1.800.942.1660
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