UPGRADE POLICY--

What happens if the industry's certification tests change?

When a certification test changes and Specialized Solutions produces an upgrade for the certification program, we offer our previous customers free upgrades on the videos and interactive CD-ROM's for up to 1 year. The customer simply returns their old videos, or CD-ROMs, and receives the new ones absolutely free. These upgrades do not include the textbooks or test engines, but Specialized Solutions does offer these packages at substantially reduced prices.

What if I want to keep my old videos, but still need to get the upgraded version?

Specialized Solutions always offers an extremely low upgrade price to customers who do not want to send in their old videos. This way our customers can keep their information on the old technology as well as stay current with the new.

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